'Adobe Faces Lawsuit from U.S. Government Over Concealed Termination Charges for Subscriptions'
Money | June 18, 2024, 1:13 a.m.
The United States Department of Justice and the Federal Trade Commission have filed a lawsuit against Adobe for deceptive practices involving hidden termination fees aimed at deterring subscribers from canceling their plans. Adobe's Creative Cloud subscriptions lock customers into annual agreements, making it difficult and costly to cancel. Customers are misled into thinking they can cancel at any time, only to discover they must pay a hefty fee to terminate the contract. Adobe's complex cancellation process includes confusing pricing structures and inconspicuous hyperlinks, violating consumer protection laws. The lawsuit accuses Adobe of profiting from deceptive practices, using hidden fees as a retention tool. The complaint seeks consumer redress, civil penalties, and a permanent injunction to prevent Adobe from continuing to deceive customers with hidden fees.