American Airlines took action against employees involved in the removal of several Black passengers from a flight in Phoenix over a complaint about body odor. CEO Robert Isom expressed disappointment and acknowledged a breakdown in procedures, stating that the incident contradicted the company's values. Three Black passengers filed a lawsuit claiming racial discrimination, alleging they were singled out and removed from the flight. The passengers demanded an explanation and were eventually allowed back on the plane after a delay. American Airlines did not disclose how many employees were put on leave but stated that those involved would be held accountable. Isom announced the formation of an advisory group to address discrimination, improve diversity training, and enhance the experience of Black customers. The incident has sparked discussions with civil rights organizations, including the NAACP, to address concerns of bias and discrimination within the company.