Auto Industry Faces Disruption from Cyberattacks: Multi-Day Outage Affects Car Dealerships Due to Software Supplier Breach

Money | June 21, 2024, 1:33 p.m.

A series of cyberattacks on software supplier CDK Global has caused widespread disruptions for car dealerships across North America this week. The attacks led to a multi-day outage, impacting operations at over 15,000 retail locations that rely on CDK for essential services like sales, financing, insurance, and repairs. With no clear end in sight, dealers are facing delays and resorting to manual processes like writing up orders by hand. The company has shut down all systems as a precaution and is working to restore services, but the timeline for resolution remains uncertain. Major automakers like Stellantis, Ford, and BMW have confirmed the impact on their dealers, with many switching to alternative processes to support customers. The situation has also raised concerns about customer privacy, as the full extent of the cyberattacks and potential data breaches remains unclear. Dealers are working to protect customer information and determine the implications of the attack on their businesses.