Car Dealerships Embrace Traditional Pen and Paper Methods Amid Cyberattacks on Software Provider
Money | June 24, 2024, 8:34 a.m.
Car dealerships in North America are facing major disruptions due to cyberattacks on software company CDK Global, a key provider of technology for auto retailers. The attacks have led to system outages, causing delays and manual processes at dealerships for vehicle sales and services. With the restoration process expected to take several days, dealerships are implementing alternative methods to continue serving customers. Major auto companies like Stellantis and Ford have confirmed impacts on their dealers, while Group 1 Automotive Inc. has isolated its systems and switched to alternative processes for U.S. operations. Concerns about customer privacy and the nature of the cyberattacks are prevalent, with little information on potential data compromises. As the industry works to navigate these challenges, dealers are prioritizing customer information protection and seeking clarity on the scope of the cyber incident.