A system outage at CDK Global has caused significant disruptions at Mazda dealership in Seekonk, Massachusetts, and nearly 15,000 car dealerships across North America. This has led to delays in services, long wait times, and missed opportunities to make or save money. With customers having fewer dealer options and unable to apply factory rebates, car buyers are advised to widen their search for the best deals. The Massachusetts RMV has stopped taking walk-ins for vehicle registrations due to the outage, forcing dealerships to send runners with registrations, causing delays and inconvenience. Sales and service employees are resorting to pen and paper methods, doubling or tripling wait times. The analog workarounds are not always effective, leading to significant delays for buyers and repair customers. Competitors in the industry are on high alert, with Cox Automotive temporarily suspending integration with CDK systems for safety and security reasons. Switching software providers is a complex process that involves lengthy contracts and employee training.