Cyberattack Paralyzes Car Dealerships, Disrupting Operations for Sellers, Buyers, and Employees
Money | June 30, 2024, 10:34 p.m.
A cyberattack on software provider CDK Global has caused chaos for car dealerships, with millions of dollars in losses and uncertain timelines for resolution. Workers are struggling to track customer interactions and sales, impacting their ability to earn a living. The outage, caused by a cyberattack, highlights the vulnerability of the industry to such incidents. Estimates suggest potential losses of $944 million if the outage lasts three weeks. Despite some progress in restoring systems, concerns remain about the long-term impact on payroll and business operations. Workers like Norm Phillips, a car parts delivery driver, fear the implications of the cyberattack on their livelihoods. The outage has forced dealerships to resort to manual tracking, impacting sales and customer service. The incident underscores the importance of cybersecurity and the potential for devastating consequences in the automotive industry.