How Cyberattacks on Software Provider Prompt Car Dealerships in North America to Return to Traditional Pen and Paper Methods
Money | June 24, 2024, 9:44 a.m.
Cyberattacks on CDK Global, a major software provider for auto dealers in North America, have caused disruptions in car sales operations. The attacks led to system outages, forcing dealerships to resort to manual processes and causing delays for prospective buyers. CDK expects the restoration process to take several days, impacting over 15,000 retail locations. Despite challenges, major auto companies like Stellantis, Ford, and BMW have continued sales operations, using alternative methods to serve customers. Group 1 Automotive Inc. has also been affected, implementing measures to protect its systems. With details of the attacks still unclear, customer data security is a top concern, with experts advising monitoring credit and being cautious of phishing attempts. The National Automobile Dealers Association is seeking updates to mitigate the impact on customer information.