McDonald's Discontinues Drive-Thru AI Technology: What You Need to Know
Money | June 19, 2024, 10:13 a.m.
AI is currently a significant force in the business world and has propelled Nvidia, known for its GeForce graphics cards, to the top. However, the technology's practical applications are limited, as seen in McDonald's failed experiment with AI-driven drive-thrus. Despite hopes for efficiency, the AI was a disaster, resulting in chaotic orders and customer dissatisfaction. McDonald's has decided to end this partnership with IBM, the developer of the AI, and remove the systems. This incident highlights the complexities of AI technology, showcasing both its potential and limitations. While AI has promising applications like drug discovery, its current use often revolves around cost-cutting measures at the expense of human jobs. McDonald's plans to continue exploring AI, reflecting a broader trend in the industry despite significant challenges and failures.