Software Supplier Cyberattacks Cause Multi-Day Outage Disrupting Car Dealerships
Money | June 22, 2024, 3:03 a.m.
Car dealerships across North America have been hit hard this week as CDK Global, a major provider of software for auto dealers, suffered back-to-back cyberattacks. This led to widespread outages that continue to disrupt operations for many dealerships. With no clear end in sight, prospective car buyers may face delays and handwritten orders as a result.
CDK Global, based in Illinois, serves over 15,000 retail locations in North America. While the full extent of the impact is still unclear, major auto companies like Stellantis, Ford, and BMW have confirmed disruptions to their dealers. Some dealerships have resorted to manual processes to continue serving customers.
As the situation unfolds, concerns about customer privacy loom large. Dealers are scrambling to understand the nature and scope of the cyberattacks to protect sensitive information. The road to recovery remains uncertain as CDK works to restore services and regain control from malicious actors attempting to exploit the situation.